Progeon has always been a company with a point of view. Our insights are based on the quality and depth of our engagements with our customers, and on the experience and expertise of our managers. Here is a cross-section of their published opinions.

India’s Trade Dynamics vis-À-vis SAARC Members (South Asia Economic Journal 2006 7: 83-98)
Based on a Gravity Model analysis for assessing the impact of preferential trading arrangement and the level of direction of international trade, the paper evaluates the level of integration among SAARC member countries.

Global Skill Supply Chain: an Evolution (The Economic Times, 29 Dec 2005)
As the global goods supply chain once made companies redefine what is core, similarly the global skill supply chain will once again lead to the redefining of what is core and what is not.

Exploited? No, Empowered! (The Economic Times, 17 Nov 05)
The recent debate on unionization in the BPO industry misses the point.

When it looks too good to be true, it generally is (The Hindu Businessline, 24 Oct 05)
The build-operate-transfer model of BPO is beguiling. But it’s too good to be true.

From Order Takers to Heart Surgeons (The Economic Times, 12 Oct 05)
BPO is like heart surgery. The experience is traumatic; but in the hands of an expert surgeon, you emerge fitter and better.

Customer Satisfaction Management in Service Industry (The Beacon--NIQR Bangalore Newsletter, July-Sep 2005)

Points of Leverage (The Economic Times, 18 Aug 2005)
What are the few things we can do where one action will have a multiplier effect which will benefit the entire industry?

Do BPOs have the courage to say No? (Management Next, Aug 2004)

Captives for All Reasons (Business Standard, 4 Jul 04)
Setting up captive BPO units may not always be viable.

The Underwater Earthquake (Business Standard, 23 Jun 04)
The immediate benefits of BPO is certainly beneficial; but the long term gain is mind-boggling.

BPO is a Four-Letter Word (Economic Times, 4 Jun 04)

The Unacceptable Status Quo (The Economic Times, 3 Jun 04)
The high attrition rate in BPO must not be seen as an unsolvable problem.

The Need For Purple Cows (Business Today, 25 Apr 2004)
Indian business process outsourcing companies need to work on being different.

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