1. How do I verify the Privacy and Integrity of my Customer Data is Protected?
Progeon has in place a stringent policy to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. Infosys has been working with various Fortune 500 firms over the years and we have not had a single instance of data or information being misused.
We also have our employees sign a confidentiality agreement at the beginning of any engagement which is based on client specifications. We are also willing to adopt any additional measures suggested by clients.
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2. Will Progeon be able to successfully address the issue of cultural diversity?
Progeon has a well established training program with a strong orientation towards cultural training. It pays special emphasis on addressing nuances of various geographical regions. The training provided is highly interactive (for example, the FTE's are imparted hands on training through live interactions with representatives from your company)
Furthermore, growing ties between India and the West has also contributed to high awareness levels and acclimatization to Western culture.
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3. Does Progeon possess long term viability?
Progeon is among India’s Top 10 third-party BPOs, and a subsidiary of Infosys (NASDAQ: INFY). Infosys reported FY 2004-05 revenues of US$1.59 billion, zero debt, and a policy of maintaining liquid assets at a minimum of 25% of revenues. Progeon has the willingness, the capability, and the heritage to commit to a long-term relationship.
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4. Will outsourcing to Progeon mean I lose control over my processes?
Progeon considers itself to be a strategic extension of your organization's capacity. Hence, we work the way you work. Our relationships are characterized by our willingness to be flexible. We provide you with long-term visibility into every aspect of our relationship, which allows you to retain control over your outsourced processes.
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5. Does Progeon attract and retain high quality people?
Progeon possesses the ability to attract and retain best in breed talent by leveraging Infosys' consistently maintained reputation as, 'India's Best Employer' .We have a highly selective hiring policy at all levels, which ensures consistency in quality of our human resources.
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6. Is India a good destination to outsource to?
In recent years India has emerged as one of the most favored destinations for outsourcing because it provides the following sustainable advantages:
 Large English speaking population
Talent arbitrage
Cost arbitrage
India has also gained recognition in the last 10 years as a stable and well managed economic powerhouse:
Healthy foreign exchange reserves and export earnings
Improving fiscal deficit
India's current ratings are BB+/Baa
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7. Does Progeon possess the ability to understand my business in order to outsource effectively?
Progeon has a demonstrated edge in being able to understand our client's business and their requirements better. We derive our confidence through our Product Management Group as well as the Domain Competence Group, which together have over 100+ years of experience in each of our key focus areas.
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8. Will outsourcing be cost effective/ justified in the long term?
Progeon believes in providing clients with benefits, which go well beyond initial labor cost arbitrage. We commit to quantifiable year on year benefits to our clients as part of our SLAs
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9. Does Progeon have adequate infrastructure to support my business processes?
Progeon is based out of the Infosys' campus in Bangalore, which is widely recognized as one of the most sophisticated integrated IT campuses in the World.
The campus possesses world class facilities in terms of security, power and connectivity.
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10. Will Progeon help me address and facilitate organizational change?
Progeon understands the value of buy-in within the organization for the outsourcing initiative to be successful. In order to facilitate senior management commitment we adopt the following approach:
We formally initiate the Change Management Program with help from specialists (bothwithin Infosys as well as employing and external agency) before moving processes offshore
We establish a clear governance model around the outsourcing initiative
We seek to build credibility through developing an excellent understanding of your business and demonstrating that by proposing a solution, which addresses all your key concerns around outsourcing
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11. Does Progeon provide robust business continuity planning?
Progeon has a comprehensive within city ( Bangalore), within country (Pune) and outside country ( Eastern Europe) business continuity plan in place.
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12. How does Progeon ensure effective knowledge transfer in order to execute my processes efficiently?
Progeon's comprehensive transition toolkit PROTON has a section dedicated addressing to all issues pertaining to knowledge transfer. It follows a structured approach, which ensures that knowledge is captured correctly to the last level of detail and in a manner suitable for effective dissemination. This is bolstered by our domain competency, attention to documentation and development of training content in collaboration with you.
Progeon has training facilities in Bangalore to impart training about 220 personnel in a single sitting. We typically follow a "train the trainer" approach, where our personnel would visit you, understand the processes and then impart training to off-shore personnel. Furthermore, our domain experts utilize their deep industry experience to enrich the training process.
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